Remote Live Chat Support Specialist

HRS Talent Solutions; Launceston; Remote; AUD 66,000 - 69,000; Full time

Job summary

HRS Talent Solutions is recruiting a Live Chat Customer Service Representative for a fully remote, full-time position in Australia. The role centers on handling routine live chat inquiries, reading approved information, and delivering clear responses.

You will escalate complex issues as needed, keep conversations organized, and ensure accurate post-chat notes for continuity. Training covers the chat platform, response guidance, and escalation signals.

Qualifications

• Experience in live chat or customer service is useful but not required.
• Ability to read approved information and provide clear responses.

Responsibilities

• Identify what the customer is asking before choosing a response.
• Check available help information and the permitted customer record.
• Write short replies that make sense in a chat window.
• Ask one clear question when essential information is missing.
• Explain handoffs when issues need another person.
• Leave a concise summary of the answer or unresolved question.
• Keep conversations and accounts separate.
• Provide a concise, accurate record of the chat for future reference.

Skills

Written communication

Customer service

Chat tool proficiency

Office administration

Basic computer literacy

Job description

HRS Talent Solutions is recruiting a Live Chat Customer Service Representative for a fully remote, full-time position in Australia. The role centers on handling routine live chat inquiries, reading approved information, and delivering clear responses.

You will escalate complex issues as needed, keep conversations organized, and ensure accurate post-chat notes for continuity. Training covers the chat platform, response guidance, and escalation signals.