Remote Live Chat Support Specialist

Hrstalentsolutions; Launceston; Remote; AUD 66,000 - 69,000; Full time

Job summary

Hrstalentsolutions is hiring a Live Chat Inquiry Assistant to handle routine customer questions via live chat in a remote, full-time role. You will read messages, verify approved information, and respond with clear steps while recording outcomes.

Complex issues are escalated to the appropriate team, and you will not improvise a solution for urgent requests. The role emphasizes concise, accurate chat replies, proper handoffs, and maintaining separate records for each conversation.

Qualifications

• Strong written communication skills
• Comfort with browsers
• Ability to stay calm when a question is unclear

Responsibilities

• Read customer message, check approved information, provide a clear answer or next step
• Write short replies suitable for chat windows
• Ask one clear question when essential information is missing
• Leave a concise summary of the answer or unresolved question
• Explain handoffs when the issue needs another team
• Keep conversations and accounts separate
• Note what was covered if a chat disconnects so another agent can continue
• Follow employer’s chat procedure and use approved sources

Job description

Hrstalentsolutions is hiring a Live Chat Inquiry Assistant to handle routine customer questions via live chat in a remote, full-time role. You will read messages, verify approved information, and respond with clear steps while recording outcomes.

Complex issues are escalated to the appropriate team, and you will not improvise a solution for urgent requests. The role emphasizes concise, accurate chat replies, proper handoffs, and maintaining separate records for each conversation.