Remote Reservations Specialist - Guest Experience & Bookings

Precision Imaging Partners; Australia; Remote; AUD 55,000 - 75,000; Full time

Job summary

Holiday Rental Specialists is seeking a Reservations Agent to manage guest enquiries and bookings in a remote role. You will handle reservations across phone, email and other channels, ensuring accurate records and timely responses.

Working hours are Thursday to Monday, 9am-5pm NSW time, with collaboration across the team to optimise the guest journey and pricing support. Experience in hospitality and customer service is valued.

Responsibilities

• Managing reservation enquiries and bookings across phone, email and other communication channels
• Converting enquiries into bookings by understanding guest needs and recommending suitable properties
• Providing clear, timely and friendly communication throughout the booking process
• Processing payments, managing booking changes and maintaining accurate reservation records
• Handling guest questions and resolving booking issues with professionalism and sound judgement
• Building a strong understanding of our property portfolio, booking systems and reservation processes
• Working closely with property management, guest services and operations teams to support a seamless guest experience
• Identifying opportunities to improve the reservations process and contribute to team performance

Job description

Holiday Rental Specialists is seeking a Reservations Agent to manage guest enquiries and bookings in a remote role. You will handle reservations across phone, email and other channels, ensuring accurate records and timely responses.

Working hours are Thursday to Monday, 9am-5pm NSW time, with collaboration across the team to optimise the guest journey and pricing support. Experience in hospitality and customer service is valued.