Remote Reservations Specialist

Elevate Careers Network; Sydney; Remote; AUD 52,000 - 65,000; Full time

Benefits offered by this job

Remote work

Comprehensive onboarding

Training & education

Professional development

Online tools access

Supportive team

Job summary

Elevate Careers Network is seeking a friendly Booking Services Representative to assist clients with booking inquiries, options, reservation details and ongoing service requests in a remote role.

You will communicate clearly with customers, research solutions and provide accurate information while maintaining a high standard of service. Responsibilities include responding to questions, gathering preferences, coordinating bookings and keeping records up to date.

Qualifications

• Strong verbal and written communication.
• Customer-focused and professional approach.
• Excellent organization and time-management abilities.
• High attention to detail.
• Comfortable using email and online platforms.
• Strong research and problem-solving abilities.
• Ability to manage multiple requests.
• Previous customer service, reservations or administrative experience is helpful but not required.

Responsibilities

• Respond to client questions and booking requests.
• Gather information regarding individual needs and preferences.
• Research available services and reservation options.
• Assist with coordinating bookings and confirmations.
• Review details for accuracy and completeness.
• Communicate updates and important information.
• Assist with changes and special requests.
• Maintain accurate client and booking documentation.
• Follow up on pending requests.
• Communicate with service providers when necessary.
• Provide courteous and professional customer support.

Skills

Verbal communication

Written communication

Organization

Time management

Attention to detail

Email proficiency

Research skills

Multitasking

Customer service

Job description

Elevate Careers Network is seeking a friendly Booking Services Representative to assist clients with booking inquiries, options, reservation details and ongoing service requests in a remote role.

You will communicate clearly with customers, research solutions and provide accurate information while maintaining a high standard of service. Responsibilities include responding to questions, gathering preferences, coordinating bookings and keeping records up to date.