Remote Reservations Agent – Guest Booking Specialist

Remotetravelcareers; Kurri Kurri; Hybrid; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Remote work opportunities

Employee perks via platform

Job summary

Holiday Rental Specialists is looking for a Reservations Agent to manage remote, end-to-end reservation enquiries, convert inquiries to bookings and support our guest journey with a high level of service. You will work independently in a fast-paced environment, handling inquiries across channels, processing bookings, and supporting revenue tasks while collaborating with the wider team.

The role offers remote work from Australia with weekend and public holiday flexibility, and opportunities to

Qualifications

• Experience in reservations, customer service or hospitality settings.
• Strong communication and proactive problem solving.
• Ability to convert enquiries into bookings and handle guest requests.

Responsibilities

• Handle reservation enquiries via phone, email and other channels.
• Convert enquiries into bookings by understanding guest needs.
• Provide timely, clear communication throughout the booking process.
• Process payments and manage booking changes with accuracy.
• Coordinate with operations to ensure seamless guest experiences.
• Support revenue tasks such as pricing and minimum stay adjustments.

Skills

Reservation management

Customer service

Hospitality knowledge

Communication skills

Sales/upselling

Job description

Holiday Rental Specialists is looking for a Reservations Agent to manage remote, end-to-end reservation enquiries, convert inquiries to bookings and support our guest journey with a high level of service. You will work independently in a fast-paced environment, handling inquiries across channels, processing bookings, and supporting revenue tasks while collaborating with the wider team.

The role offers remote work from Australia with weekend and public holiday flexibility, and opportunities to