Remote Reservation Support Specialist | Flexible Hours

Ashby; North Lismore; Remote; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Remote work

Flexible hours

Training provided

Ongoing support

Professional development

Diverse reservation tasks

Job summary

Ashby is seeking a Reservation Support Agent to provide remote reservation assistance, answer inquiries, and coordinate bookings from a distributed customer base. You will gather details, verify information, and ensure accurate reservations while maintaining professional service standards.

The role emphasizes strong communication, organization, and the ability to research options and updates. Training will be provided, with a focus on delivering excellent customer support in a remote environment.

Qualifications

• Strong customer-service skills required.
• Excellent attention to detail.
• Good written and verbal communication.
• Strong organization and time-management.
• Basic computer proficiency and ability to research online.

Responsibilities

• Respond to reservation inquiries.
• Research available options for customers.
• Gather customer preferences and information.
• Assist with coordinating reservations.
• Review reservation details for accuracy.
• Provide confirmations and relevant information.
• Assist with modifications and updates.
• Communicate with providers as needed.
• Maintain organized reservation records.
• Follow up on outstanding details.
• Provide professional customer assistance.

Skills

Customer service

Attention to detail

Written and verbal communication

Organization

Basic computer skills

Online research

Learn reservation systems

Dependable

Time management

Reservation experience (helpful)

Job description

Ashby is seeking a Reservation Support Agent to provide remote reservation assistance, answer inquiries, and coordinate bookings from a distributed customer base. You will gather details, verify information, and ensure accurate reservations while maintaining professional service standards.

The role emphasizes strong communication, organization, and the ability to research options and updates. Training will be provided, with a focus on delivering excellent customer support in a remote environment.