Remote Reservation Support Specialist

PKF Australia Limited; Western Australia; Remote; AUD 42,000 - 65,000; Full time

Benefits offered by this job

Remote environment

Flexible scheduling

Training available

Ongoing support

Professional development

Varied responsibilities

Job summary

BBB Remote Site Services in Australia is seeking a Reservation Support Agent to assist customers with reservation inquiries, options, updates and general support. The role emphasizes detail orientation, information research, and delivering professional service.

The ideal candidate will be organized, able to learn reservation systems, and capable of independent remote work with timely responses. Experience is helpful but not required as training is provided.

Qualifications

• Strong customer-service skills.
• Excellent attention to detail.
• Clear written and verbal communication.
• Strong organization.
• Basic computer proficiency.
• Able to research information online.
• Learn reservation systems.
• Dependable and self-motivated.

Responsibilities

• Respond to reservation inquiries and provide information.
• Research available options and gather customer preferences.
• Coordinate reservations and review details for accuracy.
• Provide confirmations and updates to customers.
• Assist with modifications and updates as needed.
• Communicate with providers when necessary.
• Maintain organized reservation records.
• Follow up regarding outstanding details and questions.
• Provide professional customer assistance throughout the process.

Skills

Customer service

Attention to detail

Communication

Organization

Research online

Reservation systems

Time management

Reliable

Tools

Reservation software

Job description

BBB Remote Site Services in Australia is seeking a Reservation Support Agent to assist customers with reservation inquiries, options, updates and general support. The role emphasizes detail orientation, information research, and delivering professional service.

The ideal candidate will be organized, able to learn reservation systems, and capable of independent remote work with timely responses. Experience is helpful but not required as training is provided.