Reservation Support Specialist - Remote & Flexible

Advance Accounting Pty Ltd; Sydney; Remote; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Training available

Ongoing support

Professional development

Varied responsibilities

Job summary

Advance Accounting Pty Ltd is seeking an organized Reservation Support Agent to assist customers with reservation inquiries, options, updates, and general support.

The ideal candidate is detail-oriented, comfortable researching information, and committed to providing professional customer service. This remote role offers flexibility and ongoing training to help you excel in reservations and customer interactions.

Qualifications

• Strong customer-service skills.
• Excellent attention to detail.
• Good written and verbal communication.
• Strong organization.
• Basic computer proficiency.
• Comfortable researching online.
• Ability to learn reservation systems.
• Dependable and self-motivated.
• Strong time-management skills.

Responsibilities

• Respond to reservation inquiries.
• Research available options.
• Gather customer preferences and information.
• Assist with coordinating reservations.
• Review reservation details for accuracy.
• Provide confirmations and relevant information.
• Assist with modifications and updates.
• Communicate with providers when necessary.
• Maintain organized reservation records.
• Follow up regarding outstanding details.
• Provide professional customer assistance.

Skills

Customer-service

Attention to detail

Written & verbal communication

Organization

Basic computer skills

Online research

Learn reservation systems

Dependable & self-motivated

Time management

Reservation experience helpful

Tools

Reservation systems

Job description

Advance Accounting Pty Ltd is seeking an organized Reservation Support Agent to assist customers with reservation inquiries, options, updates, and general support.

The ideal candidate is detail-oriented, comfortable researching information, and committed to providing professional customer service. This remote role offers flexibility and ongoing training to help you excel in reservations and customer interactions.