Remote Reservation Support Agent | Detail-Oriented

& District Aboriginal Co; Brisbane; Remote; AUD 42,000 - 62,000; Full time

Benefits offered by this job

Remote environment

Flexible scheduling

Training available

Ongoing support

Professional development

Varied responsibilities

Job summary

& District Aboriginal Co is seeking an organized Reservation Support Agent to assist customers with inquiry handling, options, updates, and general support. The role emphasizes attention to detail, research skills, and professional customer service in a remote environment.

Ideal candidates are comfortable researching information, organized, and reliable, with good communication skills and a willingness to learn reservation systems.

Qualifications

• Experience delivering customer-service excellence.
• Strong attention to detail and accuracy in records.
• Clear written and spoken communication abilities.
• Good organizational skills and reliability.
• Comfort with basic computer tools and online research.
• Ability to quickly learn reservation systems.

Responsibilities

• Respond to reservation inquiries and coordinate details.
• Research available options and gather customer preferences.
• Assist with reservations, modifications, and updates.
• Provide confirmations and relevant information to customers.
• Maintain organized reservation records and follow up on missing details.
• Communicate with providers when needed to resolve issues.
• Support customers remotely with professional service.

Skills

Strong customer-service

Attention to detail

Written and verbal communication

Organization

Basic computer proficiency

Online research

Learn reservation systems

Dependable and self-motivated

Time management

Previous reservation experience (help)

Job description

& District Aboriginal Co is seeking an organized Reservation Support Agent to assist customers with inquiry handling, options, updates, and general support. The role emphasizes attention to detail, research skills, and professional customer service in a remote environment.

Ideal candidates are comfortable researching information, organized, and reliable, with good communication skills and a willingness to learn reservation systems.