Remote Reservation Support Specialist

Kema Care Pty Ltd; Adelaide; Hybrid; AUD 50,000 - 60,000; Full time

Job summary

Kema Care Pty Ltd in Australia is seeking a proactive Reservation Support Agent to assist customers with inquiries, options, updates and general support, working remotely. You will manage reservations from start to finish and ensure accuracy and timely responses.

The role emphasizes strong communication, attention to detail, and organized records. You will research options, coordinate reservations, provide confirmations, and follow up on outstanding details while delivering professional customer

Qualifications

• Strong customer-service skills.
• Excellent attention to detail.
• Good written and verbal communication.
• Strong organization.

Responsibilities

• Respond to reservation inquiries.
• Research available options.
• Gather customer preferences and information.
• Assist with coordinating reservations.
• Review reservation details for accuracy.
• Provide confirmations and relevant information.
• Assist with modifications and updates.
• Communicate with providers when necessary.
• Maintain organized reservation records.
• Follow up regarding outstanding details.
• Provide professional customer assistance.

Skills

Customer-service

Attention to detail

Written communication

Verbal communication

Organization

Job description

Kema Care Pty Ltd in Australia is seeking a proactive Reservation Support Agent to assist customers with inquiries, options, updates and general support, working remotely. You will manage reservations from start to finish and ensure accuracy and timely responses.

The role emphasizes strong communication, attention to detail, and organized records. You will research options, coordinate reservations, provide confirmations, and follow up on outstanding details while delivering professional customer