Remote Reservation Support Specialist

Peak Talent Co.; New South Wales; Remote; AUD 52,000 - 65,000; Full time

Benefits offered by this job

Remote environment

Flexible scheduling

Training available

Ongoing support

Professional development

Varied responsibilities

Job summary

Peak Talent Co. is seeking an organized Reservation Support Agent to assist customers with reservation inquiries, options, updates, and general support.

The role emphasizes professional customer service, attention to detail, and the ability to research information remotely. The ideal candidate will be detail-oriented, comfortable researching information, and committed to providing high-quality customer service while coordinating reservations and maintaining records.

Qualifications

• Strong customer-service skills.
• Excellent attention to detail.
• Good written and verbal communication.
• Strong organization.
• Basic computer proficiency.
• Comfortable researching online.
• Ability to learn reservation systems.
• Dependable and self-motivated.
• Strong time-management skills.
• Previous reservation experience is helpful but not required.

Responsibilities

• Respond to reservation inquiries
• Research available options
• Gather customer preferences and information
• Assist with coordinating reservations
• Review reservation details for accuracy
• Provide confirmations and relevant information
• Assist with modifications and updates
• Communicate with providers when necessary
• Maintain organized reservation records
• Follow up regarding outstanding details
• Provide professional customer assistance

Skills

Customer service

Attention to detail

Communication skills

Organizational skills

Basic computer skills

Research skills

Reservation systems

Dependable

Time management

Reservation experience

Job description

Peak Talent Co. is seeking an organized Reservation Support Agent to assist customers with reservation inquiries, options, updates, and general support.

The role emphasizes professional customer service, attention to detail, and the ability to research information remotely. The ideal candidate will be detail-oriented, comfortable researching information, and committed to providing high-quality customer service while coordinating reservations and maintaining records.