Remote Reservation Support Specialist

Sirv; Australia; Remote; AUD 52,000 - 75,000; Full time

Benefits offered by this job

Remote work

Job summary

Sirv is seeking a meticulous Reservation Support Agent to handle reservation inquiries, provide options, updates, and general support from a remote setting.

The role requires strong customer service, attention to detail, and comfort researching information. You will coordinate reservations, confirm details, and maintain accurate records while delivering professional assistance to customers.

Qualifications

• Strong customer-service and organizational skills.
• Attention to detail and clear written/verbal communication.
• Ability to research information online and learn reservation systems.
• Dependable, self-motivated with good time management.
• Experience with reservations is a plus but not required.

Responsibilities

• Respond to reservation inquiries.
• Research available options for customers.
• Gather customer preferences and information.
• Assist with coordinating reservations.
• Review details for accuracy and provide confirmations.
• Assist with modifications and updates to reservations.
• Communicate with providers when needed.
• Maintain organized reservation records.
• Follow up on outstanding details.
• Provide professional customer assistance.

Skills

Strong customer-service skills

Attention to detail

Written and verbal communication

Organization

Basic computer proficiency

Online researching

Learn reservation systems

Dependable and self-motivated

Time-management

Reservation experience helpful

Tools

Reservation systems

Job description

Sirv is seeking a meticulous Reservation Support Agent to handle reservation inquiries, provide options, updates, and general support from a remote setting.

The role requires strong customer service, attention to detail, and comfort researching information. You will coordinate reservations, confirm details, and maintain accurate records while delivering professional assistance to customers.