Remote Reservation Support Specialist

Department Of Justice And Community Safety Vic; City of Melbourne; Remote; AUD 52,000 - 70,000; Full time

Job summary

Department Of Justice And Community Safety Vic is seeking a detail-oriented Reservation Support Agent to assist customers with reservation inquiries, options, updates and general support. The role emphasizes professional customer service and accuracy.

The ideal candidate will be organized, able to research information, and comfortable using reservation systems remotely. Prior reservation experience is helpful but not required.

Qualifications

• Strong customer-service skills and attention to detail.
• Good written and verbal communication.
• Strong organization and time-management.
• Basic computer proficiency and ability to learn reservation systems.

Responsibilities

• Respond to reservation inquiries
• Research available options
• Gather customer preferences and information
• Assist with coordinating reservations
• Review reservation details for accuracy
• Provide confirmations and relevant information
• Assist with modifications and updates
• Communicate with providers when necessary
• Maintain organized reservation records
• Follow up regarding outstanding details
• Provide professional customer assistance

Skills

Customer service

Attention to detail

Written communication

Verbal communication

Organization

Computer literacy

Research online

Learn reservation systems

Time management

Reservation experience (helpful)

Job description

Department Of Justice And Community Safety Vic is seeking a detail-oriented Reservation Support Agent to assist customers with reservation inquiries, options, updates and general support. The role emphasizes professional customer service and accuracy.

The ideal candidate will be organized, able to research information, and comfortable using reservation systems remotely. Prior reservation experience is helpful but not required.