Product Support Specialist - Australia

Ashby; North Lismore; À distance; AUD 55 000 - 65 000; Plein temps

Avantages offerts par ce poste

Remote work

Flexible hours

Training provided

Ongoing support

Professional development

Diverse reservation tasks

Résumé du poste

Ashby is seeking a Reservation Support Agent to provide remote reservation assistance, answer inquiries, and coordinate bookings from a distributed customer base. You will gather details, verify information, and ensure accurate reservations while maintaining professional service standards.

The role emphasizes strong communication, organization, and the ability to research options and updates. Training will be provided, with a focus on delivering excellent customer support in a remote environment.

Qualifications

• Strong customer-service skills required.
• Excellent attention to detail.
• Good written and verbal communication.
• Strong organization and time-management.
• Basic computer proficiency and ability to research online.

Responsabilités

• Respond to reservation inquiries.
• Research available options for customers.
• Gather customer preferences and information.
• Assist with coordinating reservations.
• Review reservation details for accuracy.
• Provide confirmations and relevant information.
• Assist with modifications and updates.
• Communicate with providers as needed.
• Maintain organized reservation records.
• Follow up on outstanding details.
• Provide professional customer assistance.

Connaissances

Customer service

Attention to detail

Written and verbal communication

Organization

Basic computer skills

Online research

Learn reservation systems

Dependable

Time management

Reservation experience (helpful)

Description du poste

Reservation Support Agent – Remote

Posted 1 day ago

Job Description

We are looking for an organized Reservation Support Agentto assist customers with reservation inquiries, available options, updates, and general support.

The ideal candidate is detail-oriented, comfortable researching information, and committed to providing professional customer service.

Key Responsibilities

• Respond to reservation inquiries
• Research available options
• Gather customer preferences and information
• Assist with coordinating reservations
• Review reservation details for accuracy
• Provide confirmations and relevant information
• Assist with modifications and updates
• Communicate with providers when necessary
• Maintain organized reservation records
• Follow up regarding outstanding details
• Provide professional customer assistance

Qualifications

• Strong customer-service skills
• Excellent attention to detail
• Good written and verbal communication
• Strong organization
• Basic computer proficiency
• Comfortable researching online
• Ability to learn reservation systems
• Dependable and self-motivated
• Strong time-management skills
• Previous reservation experience is helpful but not required

Why Choose Us?

• Remote Environment: Provide reservation support remotely
• Flexible Scheduling: Organize your availability around customer needs
• Training Available: Learn reservation processes and systems
• Ongoing Support: Access educational resources and continued guidance
• Professional Development: Build customer service, research, organization, and communication skills
• Varied Responsibilities: Work with different customer requests and reservation needs