Product Support Specialist - Australia

Ashby; Bathurst; Remote; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Training available

Ongoing support

Job summary

Ashby is seeking a meticulous Reservation Support Agent to assist customers with reservation inquiries, updates, and general support. The role emphasizes detail-orientation, research, and professional customer service while working remotely.

You will handle inquiries, gather preferences, coordinate reservations, and ensure accuracy across records. Training is provided to learn reservation systems and processes, with ongoing support to develop customer-service and organizational skills.

Qualifications

• Strong customer-service skills.
• Excellent attention to detail.
• Good written and verbal communication.
• Strong organizational skills.
• Basic computer proficiency.
• Comfortable researching online.
• Ability to learn reservation systems.
• Dependable and self-motivated.
• Strong time-management skills.
• Previous reservation experience is helpful but not required.

Responsibilities

• Respond to reservation inquiries and provide accurate information.
• Research available options and gather customer preferences.
• Coordinate reservations and maintain organized records.
• Provide confirmations and updates to customers.
• Assist with modifications and updates as needed.
• Communicate with providers when necessary.
• Review reservation details for accuracy and completeness.
• Follow up regarding outstanding details with customers.
• Deliver professional customer assistance.

Skills

Customer service

Attention to detail

Communication

Organization

Computer basics

Online research

Reservation systems

Dependable

Self-motivated

Time management

Reservation experience (helpful)

Job description

Reservation Support Agent – Remote

Job Description

We are looking for an organized Reservation Support Agent to assist customers with reservation inquiries, available options, updates, and general support.

The ideal candidate is detail-oriented, comfortable researching information, and committed to providing professional customer service.

Key Responsibilities

• Respond to reservation inquiries
• Research available options
• Gather customer preferences and information
• Assist with coordinating reservations
• Review reservation details for accuracy
• Provide confirmations and relevant information
• Assist with modifications and updates
• Communicate with providers when necessary
• Maintain organized reservation records
• Follow up regarding outstanding details
• Provide professional customer assistance

Qualifications

• Strong customer-service skills
• Excellent attention to detail
• Good written and verbal communication
• Strong organization
• Basic computer proficiency
• Comfortable researching online
• Ability to learn reservation systems
• Dependable and self-motivated
• Strong time-management skills
• Previous reservation experience is helpful but not required

Why Choose Us?

• Remote Environment: Provide reservation support remotely
• Flexible Scheduling: Organize your availability around customer needs
• Training Available: Learn reservation processes and systems
• Ongoing Support: Access educational resources and continued guidance
• Professional Development: Build customer service, research, organization, and communication skills
• Varied Responsibilities: Work with different customer requests and reservation needs