Remote Reservation Support Agent — Flexible Scheduling

Publicroles; Canberra; Remote; AUD 30,000 - 47,000; Full time

Benefits offered by this job

Remote work

Training provided

Flexible scheduling

Job summary

Publicroles is seeking an organized Reservation Support Agent to assist customers with reservation inquiries, options, updates and general support. The role emphasizes attention to detail, research ability and professional customer service.

This remote role is entry-level friendly and offers flexible scheduling, remote work, training, and ongoing support to help you learn reservation systems and grow with a supportive team.

Qualifications

• Strong customer-service skills.
• Excellent attention to detail.
• Good written and verbal communication.
• Strong organization.
• Basic computer proficiency.
• Comfortable researching online.
• Ability to learn reservation systems.
• Dependable and self-motivated.
• Strong time-management skills.
• Previous reservation experience is helpful but not required.

Responsibilities

• Respond to reservation inquiries
• Research available options
• Gather customer preferences and information
• Assist with coordinating reservations
• Review reservation details for accuracy
• Provide confirmations and relevant information
• Assist with modifications and updates
• Communicate with providers when necessary
• Maintain organized reservation records
• Follow up regarding outstanding details
• Provide professional customer assistance
• Providing virtual assistance and support for service operations
• Organizing and tracking assigned tasks or follow-ups
• Supporting team processes and ensuring smooth coordination
• Managing basic documentation and updates
• Communicating promptly via email and tools provided

Skills

Customer-service

Attention to detail

Communication

Organization

Computer proficiency

Online research

Reservation systems

Dependable

Time management

Experience preferred

Job description

Publicroles is seeking an organized Reservation Support Agent to assist customers with reservation inquiries, options, updates and general support. The role emphasizes attention to detail, research ability and professional customer service.

This remote role is entry-level friendly and offers flexible scheduling, remote work, training, and ongoing support to help you learn reservation systems and grow with a supportive team.