Reservation Support Agent — Remote & Flexible Scheduling

Outlier; Australia; Hybrid; AUD 34,000 - 44,000; Full time

Job summary

Outlier is seeking an organized Reservation Support Agent to assist customers with reservation inquiries, options, updates, and general support. The role emphasizes attention to detail, research ability, and professional customer service.

The ideal candidate will be detail-oriented, comfortable researching information, and able to learn reservation systems while providing reliable support in a remote environment.

Qualifications

• Strong customer-service skills.
• Excellent attention to detail.
• Good written and verbal communication.
• Strong organization.
• Basic computer proficiency.
• Comfortable researching online.
• Ability to learn reservation systems.
• Dependable and self-motivated.
• Strong time-management skills.
• Previous reservation experience is helpful but not required.

Responsibilities

• Respond to reservation inquiries
• Research available options
• Gather customer preferences and information
• Assist with coordinating reservations
• Review reservation details for accuracy
• Provide confirmations and relevant information
• Assist with modifications and updates
• Communicate with providers when necessary
• Maintain organized reservation records
• Follow up regarding outstanding details
• Provide professional customer assistance

Skills

Customer service

Attention to detail

Written & verbal communication

Organization

Research skills

Basic computer proficiency

Reservation systems

Tools

Reservation systems

Job description

We are looking for an organized Reservation Support Agent to assist customers with reservation inquiries, available options, updates, and general support.

The ideal candidate is detail-oriented, comfortable researching information, and committed to providing professional customer service.

Key Responsibilities

• Respond to reservation inquiries
• Research available options
• Gather customer preferences and information
• Assist with coordinating reservations
• Review reservation details for accuracy
• Provide confirmations and relevant information
• Assist with modifications and updates
• Communicate with providers when necessary
• Maintain organized reservation records
• Follow up regarding outstanding details
• Provide professional customer assistance

Qualifications

• Strong customer-service skills
• Excellent attention to detail
• Good written and verbal communication
• Strong organization
• Basic computer proficiency
• Comfortable researching online
• Ability to learn reservation systems
• Dependable and self-motivated
• Strong time-management skills
• Previous reservation experience is helpful but not required

Why Choose Us?

• Remote Environment: Provide reservation support remotely
• Flexible Scheduling: Organize your availability around customer needs
• Training Available: Learn reservation processes and systems
• Ongoing Support: Access educational resources and continued guidance
• Professional Development: Build customer service, research, organization, and communication skills
• Varied Responsibilities: Work with different customer requests and reservation needs