Remote Reservation Support Agent — Flexible Schedule

Marsh; Sydney; Remote; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Remote environment

Flexible scheduling

Training available

Professional development

Job summary

Marsh seeks a Reservation Support Agent to respond to inquiries, research options, and coordinate reservations remotely. You will gather preferences, review details for accuracy, and provide confirmations while maintaining organized records.

The role emphasizes excellent communication, attention to detail, time management, and the ability to work independently within a supportive remote environment. Prior reservation experience helps but is not required.

Qualifications

• Strong customer-service skills.
• Excellent attention to detail.
• Good written and verbal communication.
• Strong time-management skills.
• Previous reservation experience is helpful but not required.
• Comfortable researching information online.

Responsibilities

• Respond to reservation inquiries.
• Research available options.
• Gather customer preferences and information.
• Assist with coordinating reservations.
• Review reservation details for accuracy.
• Provide confirmations and relevant information.
• Assist with modifications and updates.
• Communicate with providers when necessary.
• Maintain organized reservation records.
• Follow up regarding outstanding details.
• Provide professional customer assistance.

Skills

Customer service

Attention to detail

Written communication

Verbal communication

Time management

Research online

Learn reservation systems

Dependable

Self-motivated

Organization

Basic computer proficiency

Remote work readiness

Job description

Marsh seeks a Reservation Support Agent to respond to inquiries, research options, and coordinate reservations remotely. You will gather preferences, review details for accuracy, and provide confirmations while maintaining organized records.

The role emphasizes excellent communication, attention to detail, time management, and the ability to work independently within a supportive remote environment. Prior reservation experience helps but is not required.