Remote Reservation Specialist - Flexible Hours & Training

Outlier; Australia; Hybrid; AUD 30,000 - 41,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Training provided

Ongoing support

Professional development

Job summary

Outlier is seeking a highly organized Reservation Support Agent to assist customers with reservation inquiries, options, updates, and general support. The role emphasizes attention to detail, research skills, and professional customer service in a 100% remote environment.

The ideal candidate will be detail-oriented, able to learn reservation systems, and capable of maintaining accurate reservation records while providing timely confirmations and updates.

Qualifications

• Strong customer-service skills.
• Excellent attention to detail.
• Good written and verbal communication.
• Strong organization and time-management abilities.
• Basic computer proficiency and ability to learn reservation systems.
• Comfortable researching information online.
• Dependable and self-motivated.

Responsibilities

• Respond to reservation inquiries
• Research available options
• Gather customer preferences and information
• Assist with coordinating reservations
• Review reservation details for accuracy
• Provide confirmations and relevant information
• Assist with modifications and updates
• Communicate with providers when necessary
• Maintain organized reservation records
• Follow up regarding outstanding details
• Provide professional customer assistance

Skills

Customer service

Attention to detail

Written and verbal communication

Organization

Basic computer skills

Online research

Reservation systems

Dependable and self-motivated

Time management

Reservation experience (preferred)

Job description

Outlier is seeking a highly organized Reservation Support Agent to assist customers with reservation inquiries, options, updates, and general support. The role emphasizes attention to detail, research skills, and professional customer service in a 100% remote environment.

The ideal candidate will be detail-oriented, able to learn reservation systems, and capable of maintaining accurate reservation records while providing timely confirmations and updates.