Remote Reservation Support Agent | Flexible Hours & Training

Steve Jones Hardware And Landscaper Super Centre; Brisbane; Remote; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Remote environment

Flexible scheduling

Training available

Ongoing support

Job summary

Steve Jones Hardware And Landscaper Super Centre is seeking a dedicated Reservation Support Agent to assist customers remotely with inquiries, options, updates and general support. The role emphasizes accuracy, research, and professional customer service to ensure smooth reservation processes.

The ideal candidate is detail-oriented, comfortable researching information, and capable of learning reservation systems. Remote work is supported with flexible scheduling and ongoing training.

Qualifications

• Strong customer-service skills
• Excellent attention to detail
• Good written and verbal communication
• Strong organization
• Basic computer proficiency
• Comfortable researching online
• Ability to learn reservation systems
• Dependable and self-motivated
• Strong time-management skills
• Previous reservation experience is helpful but not required

Responsibilities

• Respond to reservation inquiries
• Research available options
• Gather customer preferences and information
• Assist with coordinating reservations
• Review reservation details for accuracy
• Provide confirmations and relevant information
• Assist with modifications and updates
• Communicate with providers when necessary
• Maintain organized reservation records
• Follow up regarding outstanding details
• Provide professional customer assistance

Skills

Customer service

Attention to detail

Written & verbal comms

Organization

Basic computer skills

Online research

Reservation systems

Self-motivation

Time management

Remote work experience

Tools

Reservation systems

Job description

Steve Jones Hardware And Landscaper Super Centre is seeking a dedicated Reservation Support Agent to assist customers remotely with inquiries, options, updates and general support. The role emphasizes accuracy, research, and professional customer service to ensure smooth reservation processes.

The ideal candidate is detail-oriented, comfortable researching information, and capable of learning reservation systems. Remote work is supported with flexible scheduling and ongoing training.