Remote Reservation Specialist — Flexible Scheduling

Northrop Grumman; Gold Coast City; Remote; AUD 65,000 - 90,000; Full time

Job summary

Northrop Grumman is seeking a Reservation Support Agent to assist customers with reservation inquiries and options in a remote, national-capability role. You will research options, gather preferences, and coordinate bookings while ensuring accuracy and timely confirmations.

The ideal candidate demonstrates exceptional customer service, strong communication, and the ability to learn reservation systems. This remote position offers flexible scheduling and ongoing training to support professional

Qualifications

• Proven customer-service skills and ability to handle inquiries professionally.
• Excellent attention to detail with accurate data entry.
• Strong written and verbal communication for customer interactions.
• Well-organized, with ability to manage multiple reservations and tasks.

Responsibilities

• Respond to reservation inquiries and provide relevant options.
• Research available options and gather customer preferences.
• Coordinate reservations and review details for accuracy.
• Provide confirmations and updates to customers and providers.
• Handle modifications and updates as needed and maintain records.
• Communicate with providers to resolve issues and ensure smooth service.
• Maintain organized reservation records and follow up on pending details.
• Deliver professional customer assistance and follow standard procedures.

Skills

Customer service

Attention to detail

Communication

Organization

Computer basics

Online research

Reservation systems

Reliability

Time management

Experience optional

Job description

Northrop Grumman is seeking a Reservation Support Agent to assist customers with reservation inquiries and options in a remote, national-capability role. You will research options, gather preferences, and coordinate bookings while ensuring accuracy and timely confirmations.

The ideal candidate demonstrates exceptional customer service, strong communication, and the ability to learn reservation systems. This remote position offers flexible scheduling and ongoing training to support professional