Remote Reservation Support Specialist

Thread Recruitment; Queensland; Remote; AUD 48,000 - 72,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Training program

Ongoing support

Professional development

Varied tasks

Job summary

Thread Recruitment is seeking a Reservation Support Agent to assist customers with reservation inquiries, options, updates, and general support. The ideal candidate is detail-oriented, comfortable researching information, and committed to professional customer service.

This remote role offers flexible scheduling and remote work from South Africa, supporting an international company with daily coordination across time zones. Strong communication and organizational skills are essential for success.

Qualifications

• Strong customer-service orientation
• Meticulous attention to detail
• Clear written and verbal communication
• Well-organized with good time management
• Basic computer skills and internet research ability
• Willingness to learn reservation software

Responsibilities

• Respond to reservation inquiries
• Research available options
• Gather customer preferences and information
• Assist with coordinating reservations
• Review reservation details for accuracy
• Provide confirmations and relevant information
• Assist with modifications and updates
• Communicate with providers when necessary
• Maintain organized reservation records
• Follow up on outstanding details
• Provide professional customer assistance

Skills

Strong customer-service skills

Attention to detail

Written communication

Time management

Organization

Research online

Learn reservation systems

Dependable

Self-motivated

Reservation experience (nice to have)

Tools

Reservation systems

Job description

Thread Recruitment is seeking a Reservation Support Agent to assist customers with reservation inquiries, options, updates, and general support. The ideal candidate is detail-oriented, comfortable researching information, and committed to professional customer service.

This remote role offers flexible scheduling and remote work from South Africa, supporting an international company with daily coordination across time zones. Strong communication and organizational skills are essential for success.