Remote Reservation Support Agent — Flexible Hours

Junior Adventures Group; Canberra; Remote; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Remote Environment

Flexible Scheduling

Training Available

Ongoing Support

Professional Development

Varied Responsibilities

Job summary

Junior Adventures Group is seeking a detail-oriented Reservation Support Agent to help customers with reservation inquiries, options, and updates while delivering professional service. This role emphasizes researching options, gathering preferences, and coordinating bookings remotely from a distributed team.

The ideal candidate will be organized, with strong written and verbal communication skills, and comfortable learning reservation systems.

Qualifications

• Strong customer-service skills.
• Excellent attention to detail.
• Good written and verbal communication.
• Strong organization and time-management.
• Basic computer proficiency.
• Comfortable researching online.
• Ability to learn reservation systems.
• Dependable and self-motivated.
• Previous reservation experience is helpful but not required.

Responsibilities

• Respond to reservation inquiries
• Research available options
• Gather customer preferences and information
• Assist with coordinating reservations
• Review reservation details for accuracy
• Provide confirmations and relevant information
• Assist with modifications and updates
• Communicate with providers when necessary
• Maintain organized reservation records
• Follow up regarding outstanding details
• Provide professional customer assistance

Skills

Customer service

Attention to detail

Written communication

Verbal communication

Organization

Basic computer skills

Online research

Reservation systems

Time management

Dependable

Tools

Reservation systems

Job description

Junior Adventures Group is seeking a detail-oriented Reservation Support Agent to help customers with reservation inquiries, options, and updates while delivering professional service. This role emphasizes researching options, gathering preferences, and coordinating bookings remotely from a distributed team.

The ideal candidate will be organized, with strong written and verbal communication skills, and comfortable learning reservation systems.