Remote Request Status Coordinator

HRS Talent Solutions; Bunbury; Remote; AUD 58,000 - 61,000; Full time

Job summary

HRS Talent Solutions offers a remote Request Status Entry Assistant position. You will update the administrative status of service requests based on information from the handlers, ensuring accuracy in the online tracker.

The job emphasizes careful records, reviewing updates, attaching forms, and noting sources. Newcomers can learn on onboarding; prior customer service or admin experience helps but is not required.

Qualifications

• Experience using online forms or simple tracking sheets is useful.
• Strong reading and attention to detail help verify updates.

Responsibilities

• Update the administrative status of service requests in the online tracker.
• Verify attachments (forms) and update status accordingly.
• Leave brief notes with the source of each update.
• Pause and confirm when updates conflict before changing status.
• Record only actual events and the current state, not the last message.
• Keep histories intact and avoid creating unnecessary duplicates.

Skills

Online forms

Tracking sheets

Close reading

Job description

HRS Talent Solutions offers a remote Request Status Entry Assistant position. You will update the administrative status of service requests based on information from the handlers, ensuring accuracy in the online tracker.

The job emphasizes careful records, reviewing updates, attaching forms, and noting sources. Newcomers can learn on onboarding; prior customer service or admin experience helps but is not required.