Remote Service Request Status Coordinator

Hrstalentsolutions; Bunbury; Remote; AUD 58,000 - 61,000; Full time

Job summary

Hrstalentsolutions is seeking a Request Status Entry Assistant for a remote, full-time role. You will update service request statuses based on information from handlers, ensuring accurate online records and source notes.

The position emphasizes privacy, proper event-driven updates, and clear communication with team members. Responsibilities include verifying attachments, following instructions for status changes, and avoiding premature conclusions about resolution status.

Qualifications

• Comfort with online forms or simple tracking sheets.
• Strong reading and note-taking abilities.
• Prior customer service or office administration experience helpful but not required.

Responsibilities

• Update the online tracker with the current status from information provided by handlers.
• Reflect status accurately to prevent reliance on outdated notes.
• Verify the presence of required documents and update the status per instructions.
• Leave a brief note citing the source of the update.
• If updates clash, pause and confirm with the responsible person which state is current.
• Do not mark a record complete solely because the latest message arrived last.
• Ensure status changes reflect a real event and follow the employer's allowed statuses.
• Handle customer details privately from a home office or equivalent workspace.

Skills

Attention to detail

Reading comprehension

Remote work experience

Customer service

Job description

Hrstalentsolutions is seeking a Request Status Entry Assistant for a remote, full-time role. You will update service request statuses based on information from handlers, ensuring accurate online records and source notes.

The position emphasizes privacy, proper event-driven updates, and clear communication with team members. Responsibilities include verifying attachments, following instructions for status changes, and avoiding premature conclusions about resolution status.