Remote Service Request Intake Specialist

HRS Talent Solutions; Gold Coast City; Remote; AUD 62,000 - 66,000; Full time

Job summary

HRS Talent Solutions is seeking a Service Request Intake Assistant for a remote, full-time role. You will read incoming messages or forms, identify the request type, and record details to begin the service process. This position does not promise resolution or approval.

You will open or update records in our online system, route complete requests to the next team, and help keep intake records accurate and transparent. Strong attention to privacy and clear communication are essential.

Qualifications

• Ability to read messages closely and extract key details.
• Accurate data entry into online forms.
• Clear written replies to customers.

Responsibilities

• Read an assigned email or submitted form in full.
• Find related customer or service record when enough detail is provided.
• Identify the request type using employer categories.
• Check for essential details such as a reference or contact method.
• Ask a focused question when a required fact is missing.
• Open or update the request in the online system.
• Route a complete request to the team responsible for next steps.

Skills

Reading messages closely

Entering information into online forms

Written customer communication

Job description

HRS Talent Solutions is seeking a Service Request Intake Assistant for a remote, full-time role. You will read incoming messages or forms, identify the request type, and record details to begin the service process. This position does not promise resolution or approval.

You will open or update records in our online system, route complete requests to the next team, and help keep intake records accurate and transparent. Strong attention to privacy and clear communication are essential.