Casual Medical Receptionist

Lumus Imaging; Brisbane; On-site; AUD 39,000 - 52,000; Part time

Benefits offered by this job

Fitness Passport

Health insurance discounts

Novated leasing salary packaging

Online learning platform

Employee Assistance Program

Job summary

Lumus Imaging Nundah is seeking a friendly Medical Receptionist to join our welcoming team. This casual role involves front desk duties, bookings, patient check-in, and handling enquiries across several Brisbane clinics.

Shifts rotate across Nundah, Sandgate, Peninsula Private and other sites; travel between locations is required. The ideal candidate has healthcare reception experience, great communication, and a patient-focused approach.

Qualifications

• Experience in reception, administration or customer service, preferably in healthcare.
• Outstanding communication and interpersonal skills.
• Strong organisation and attention to detail.
• Professional, compassionate and patient-focused approach.
• Ability to work effectively in a busy team environment.

Responsibilities

• Deliver exceptional customer service by welcoming patients and managing front desk enquiries.
• Coordinate and manage medical imaging bookings for inpatient and outpatient appointments.
• Answer and direct incoming calls professionally and efficiently.
• Perform general administrative and clerical duties.
• Maintain accurate patient records and data entry with a high level of attention to detail.
• Liaise effectively with patients, medical professionals, referring practitioners, and internal teams.
• Process billing and banking tasks, including Medicare, DVA, health funds, and WorkCover transactions.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Organisational skills

Teamwork

Job description

At Lumus Imaging, we are passionate about caring for your health and wellbeing at every stage of life.

Lumus Imaging, harnesses all of the knowledge and expertise we have gained over the last 30 years and combines it with the empathy and care of our people.

Our team of radiographers, sonographers, nuclear medicine technologists, nurses, centre support staff, as well as our network of independent radiologists make up our 2,000 diagnostic imaging experts and support staff across 150 sites right around the country.

Join Lumus Imaging and become part of a team committed to improving the health and wellbeing of our people, patients, and communities. With more than 30 years of expertise in diagnostic imaging, Lumus combines clinical excellence with genuine care, creating a supportive environment where our employees can thrive.

About the role

Lumus Imaging Nundah is seeking a Medical Receptionist to join our friendly and welcoming team. This is a casual position, with shifts available across our North Brisbane casual cluster.

This role involves working across a number of clinics, including Nundah, Sandgate, Peninsula Private, Murrumba Downs, Strathpine, North Lakes and St Vincent's Private Hospital, with shifts rotating between sites to provide leave and operational coverage as required.

As each clinic has different operating hours and service requirements, working hours and shift patterns may vary, so flexibility with availability and travel between locations is essential.

This role is ideal for someone who enjoys delivering exceptional customer service in a fast-paced healthcare environment.

Key Responsibilities

• Deliver exceptional customer service by welcoming patients and managing front desk enquiries.
• Coordinate and manage medical imaging bookings for inpatient and outpatient appointments.
• Answer and direct incoming calls professionally and efficiently.
• Perform general administrative and clerical duties.
• Maintain accurate patient records and data entry with a high level of attention to detail.
• Liaise effectively with patients, medical professionals, referring practitioners, and internal teams.
• Process billing and banking tasks, including Medicare, DVA, health funds, and WorkCover transactions.

About You

• Previous reception, administration, or customer service experience, ideally within a healthcare environment.
• Outstanding communication and interpersonal skills.
• Strong organisational skills with the ability to manage competing priorities.
• High attention to detail and accurate data entry skills.
• A professional, compassionate, and patient-focused approach.
• The ability to work effectively in a busy team environment.

Benefits and Wellbeing

As part of working for Lumus Imaging, you will have access to a range of benefits including:

• Benefits platform - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).
• Fitness Passport - Access top fitness centres & pools across Australia at a subsidised rate.
• Corporate health insurance discounts, banking benefits and novated leasing salary packaging.
• Career growth and development opportunities with access to a comprehensive library of online courses and learning paths via our e-learning platform.
• Confidential health and well-being support through our Employee Assistance Program, available to all employees and their family members.

Our commitment to diversity and inclusion

Lumus Imaging is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.

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