Retail Team Member - Customer Service & Online Orders

Woolworths Ltd.; Australia; Remote; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Onboarding & training program

Monthly incentives

MyRewards discounts

Career growth opportunities

Job summary

Audika Australia is seeking a Remote Outbound Call Centre Representative for a 12-month term. You will engage clients across Australia and New Zealand, book hearing tests and trials, and support clinic operations with a focus on high-quality customer service.

Ideal candidates bring proven call centre experience, strong communication, and CRM skills. This remote role offers flexibility and KPI-driven incentives within a customer-first culture.

Qualifications

• Prior outbound call centre experience.
• Experience in healthcare or similar service sectors is a plus.
• Strong communication and listening skills for customer-centric conversations.
• Proven ability to meet or exceed KPIs in a fast-paced environment.

Responsibilities

• Make outbound calls to promote services and schedule free hearing tests and trials.
• Follow up on leads from marketing campaigns and rebook lapsed clients.
• Book and manage clinic appointments using CRM systems.
• Update and maintain accurate client records.
• Handle high volume inbound calls with empathy and professionalism.
• Meet and strive to exceed contact centre KPIs (calls per hour, bookings, quality scores).

Skills

Outbound call centre

Customer service

Communication

CRM proficiency

Target-driven

Telephone sales

Tools

CRM platforms

Job description

Outbound Call Centre Representative - Remote Opportunity, 12 months max. term contract Australia

Who is Audika? Audika is part of Demant, a world-leading hearing healthcare group that offers innovative solutions to help people with hearing loss. With over 22,000 employees globally and a presence in more than 130 countries, we’re committed to improving lives through better hearing. In Australia, Audika operates over 350 clinics, delivering high-quality care to thousands of clients every day.

The Opportunity – Bring Your Contact Centre Experience to Life and work from anywhere in Australia

We’re looking for experienced outbound call centre professionals to join our high-performing Customer Care team at Audika Australia. If you’re passionate about meaningful conversations, thrive in a contact centre environment, and want to make a real difference in people’s lives, this role is for you.

What You’ll Be Doing

As a Call Centre Representative, you’ll be the first point of contact for clients across Australia and New Zealand. You’ll use your proven contact centre skills to engage with new and existing clients, book free hearing test appointments, support clinic operations, and deliver exceptional customer service with every interaction.

Your day-to-day responsibilities will include:

• Making outbound calls as part of promotional campaigns (e. offering and scheduling free hearing tests, hearing aid trials, adjustments)
• Following up on leads generated from direct marketing and rebooking lapsed clients
• Booking and managing clinic appointments using our CRM and internal systems
• Accurately updating client records and ensuring all information is documented
• Handling a high volume of inbound calls from clients with empathy, accuracy, and professionalism
• Meeting and exceeding contact centre KPIs (calls per hour, bookings, quality scores)

What We’re Looking For We strongly welcome applicants with previous contact centre, phone-based/ telephone sales experience , ideally from healthcare, insurance, financial services, telecommunications, or similar sectors.

The ideal candidate will:

• Be an excellent communicator who can adapt their style to each client’s needs
• Able to handle high volume of outbound calls and come from previous sales/telephone sales representative role
• Have strong experience working in fast-paced, target-driven contact centre environments
• Be highly proficient with CRM platforms and confident navigating multiple systems
• Demonstrate strong organisational skills and attention to detail
• Thrive in a team-focused, customer-first culture
• Be motivated by KPIs and take pride in achieving individual and team goals

What You’ll Get in Return

• A structured onboarding and training program with ongoing coaching
• Monthly and quarterly incentives based on performance
• A collaborative, inclusive, and fun workplace culture
• Access to MyRewards – exclusive discounts and wellness benefits
• Career growth opportunities within a purpose-led global organisation

Our Values At Audika, we:

• Create trust through care and accountability
• Work as a team , supporting each other’s success
• Embrace a can-do attitude and a passion for service
• Drive innovation to improve client outcomes

Make a Difference with Every Call Join us in transforming lives through hearing care - starting with the power of your voice on the other end of the line.

We are seeking a Remote Client Support Representative – Travel to assist clients throughout their travel journey. In this fully remote role, you will serve as a key point of contact for travelers, providing support before, during, and after their trips to ensure a smooth and positive experience.

This role is ideal for someone with strong customer service skills who enjoys helping others, staying