Remote Operations & Client Services Coordinator

My Virtual Mate; Australia; Remote; AUD 65,000 - 90,000; Full time

Job summary

My Virtual Mate is seeking an organized Operations & Client Services Coordinator to manage client enquiries from initial contact through booking, prepare quotations, and coordinate scheduling for a remote team.

This full-time role runs Monday to Friday, 9:30 AM–6:00 PM AEST/AEDT, with a 30-minute unpaid break, and requires proactive customer service, accurate CRM records, and strong follow-up to convert enquiries into bookings.

Qualifications

• Experience in client services and scheduling within service-based industries.
• Ability to manage multiple inquiries and convert leads to bookings.
• Strong written and spoken English and attention to detail.

Responsibilities

• Handle client enquiries via phone, email, and websites and guide them to bookings.
• Prepare accurate quotations and follow up to close sales.
• Coordinate daily/weekly schedules and rostering for field staff.
• Maintain CRM records and generate operational reports.
• Support onboarding and day-to-day operations.

Skills

Client Services

Customer Service

Scheduling

Administration

Communication

Problem Solving

Tools

Jobber CRM

ServiceM8

HubSpot

Salesforce

Zoho CRM

Microsoft Office

Job description

My Virtual Mate is seeking an organized Operations & Client Services Coordinator to manage client enquiries from initial contact through booking, prepare quotations, and coordinate scheduling for a remote team.

This full-time role runs Monday to Friday, 9:30 AM–6:00 PM AEST/AEDT, with a 30-minute unpaid break, and requires proactive customer service, accurate CRM records, and strong follow-up to convert enquiries into bookings.