Remote Admin & Customer Service Specialist (Trade Scheduling)

My Virtual Mate; Australia; Remote; AUD 25,000 - 38,000; Part time

Job summary

My Virtual Mate is seeking a part-time Administrative and Customer Service Assistant to support day-to-day admin and client inquiries, processing quotes, scheduling jobs, and maintaining records.

You will coordinate between customers, tradespeople, and the internal team, manage inbox and respond to enquiries, and assist with invoicing or basic bookkeeping as needed. Role respects Australian business hours with remote work.

Qualifications

• Strong administrative experience.
• Excellent written and verbal English.
• Strong customer-service skills.
• Good email/inbox management experience.

Responsibilities

• Admin: Manage company inbox, respond to enquiries, process and track jobs, schedule and maintain records.
• Customer Service: Communicate with customers professionally via email, handle routine enquiries, provide updates, escalate complex issues.
• Scheduling/Operations: Take ownership of plumber/trade scheduling and coordinate jobs with multiple priorities.
• Potential additional responsibilities: Invoicing, basic bookkeeping, and other admin support as capability allows.

Skills

Admin experience

Customer service

Email management

Multitasking

Attention to detail

Independent worker

Australian hours

English communication

Tools

Simpro

ServiceM8

Aeroflow

Excel

Job description

My Virtual Mate is seeking a part-time Administrative and Customer Service Assistant to support day-to-day admin and client inquiries, processing quotes, scheduling jobs, and maintaining records.

You will coordinate between customers, tradespeople, and the internal team, manage inbox and respond to enquiries, and assist with invoicing or basic bookkeeping as needed. Role respects Australian business hours with remote work.