General Admin VA

Socially Empowered VA; Gold Coast City; Hybrid; AUD 42,000 - 65,000; Part time

Job summary

Socially Empowered VA is seeking a proactive Virtual Assistant to serve as the operational backbone for two growing businesses. The role blends structured admin work with creative branding tasks, from SOPs to social media graphics and tender drafts.

You will manage client journeys, coordinate communications, and assist with research and scheduling in a remote, flexible setup. The ideal candidate thrives on variety, can switch between system-building and creative execution, and communicates

Qualifications

• Experience in cleaning, facilities management, or security industries is a significant advantage.
• Strong understanding of those sectors and ability to adapt processes to related businesses.
• Reliable internet connection and ability to communicate professionally via calls and WhatsApp.

Responsibilities

• Operations & Administration: Manage day-to-day tasks, build filing systems, create documentation and SOPs.
• Creative Support: Design social media graphics, maintain the website, and craft professional presentations and tenders.
• Marketing & Communications: Support digital strategy, schedule content, and run email campaigns.
• Client Management: Handle outbound calls, book appointments, and manage the client journey.
• Personal Support: Conduct online research and coordinate client schedules.

Skills

Operations

Admin support

Client management

Creative design

Social media

Website maintenance

Presentations

Research

Tools

Website CMS

Job description

Virtual Assistant (General & Operational Support)

Part-time to Full-time | Gold Coast timezone (AEST) | Remote

About the Role:

We are seeking a proactive, detail-oriented, and highly versatile Virtual Assistant to join our team as the right hand to a very busy businessman.

This is a ground-up building opportunity. As a growing enterprise with a recently secured large contract, we need someone who can help us establish our systems and documentation from scratch. You will act as the operational backbone for both businesses, while also bringing your creative energy to our marketing and brand presence.

Crucial Industry Requirement:

Must have experience in, or a strong understanding of, the cleaning, facilities management, or security industries. Previous experience supporting businesses in these sectors is a significant advantage.

What You Will Do:

Operations & Administration: Manage day-to-day administrative tasks, build new filing systems, create documentation, and help formalize SOPs.

Creative Support: Own our brand foundations. You will design social media graphics, maintain our website, create professional presentations, and draft business collateral, including tenders and proposals.

Marketing & Communications: Support digital strategy, manage content scheduling, and handle email marketing campaigns.

Client Management: Handle outbound calling in a professional capacity, book appointments, and manage the client journey.

Personal Support: Assist with online research and personal appointment coordination for the client.

Who You Are (The Ideal Candidate):

You are a "hybrid" professional: someone who operates confidently in a structured operational and administrative role but also possesses genuine creative flair. You thrive in variety, can shift between high-level system building and creative execution, and are comfortable working in an environment where not everything is defined yet. You are reliable, attentive to detail, and a clear communicator.

Requirements:

Reliability: You must have high-speed, reliable internet and be comfortable making/receiving professional calls.

Communication: You must be responsive and available via WhatsApp throughout your shift.

Attitude: Proactive, systems-minded, and a creative thinker who enjoys "bringing calm to the chaos.

Virtual Vibes, Real Impact

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We acknowledge the Kombumerri people, the Traditional Owners of the land on which we work and live, and pay our respects to Elders past, present, and future. This acknowledges the local Aboriginal people and their connection to the land.

ABN: 43 689 590 603