Remote Online Operations Manager for Member Services

Offshore Virtual Assistants; Australia; Remote; AUD 60,000 - 80,000; Full time

Job summary

A professional services firm in Australia is seeking an Online Business Manager / Virtual Assistant to support its operations and members across the country. The role involves managing event logistics, promoting events, and maintaining member databases. Ideally, candidates should have experience in virtual assistance and a proactive approach to improving processes. This position offers a collaborative working environment and the opportunity to make a significant impact within the organization.

Qualifications

• Proactive and organised individual with a background in virtual assistance.
• Experience in sales and marketing tasks, especially on social media platforms.
• Ability to manage databases and communicate effectively with members.

Responsibilities

• Manage event calendars and prepare logistics for events.
• Promote events through internal communications and social media.
• Maintain member database ensuring accuracy and confidentiality.
• Coordinate onboarding and offboarding of members.
• Manage LinkedIn outreach and update website content.

Skills

Microsoft 365 suite

GoDaddy

Mailchimp

LinkedIn

SurveyMonkey

Copilot for Business

Canva

Job description

Offshore Virtual Assistants (OVA), a trusted Australian outsourcing partner, is supporting a membership-based organisation in the human resources and professional development sector, supporting senior HR professionals across Australia. Our mission is to provide members with resources, networking opportunities, events, and a supportive community to help them succeed in challenging leadership roles.

Are you organised, proactive, and ready to make a real impact in a growing business? We’re looking for an Online Business Manager / Virtual Assistant to join our team, supporting our members and operations across Australia.

Responsibilities:

Administration Tasks

Event Management

• Manage event calendars and send reminders
• Coordinate logistics including venues, food, and attendance tracking
• Prepare event materials (name tags, run sheets, feedback forms)
• Promote events across communication channels

Member Onboarding & Offboarding

• Maintain and update member databases
• Coordinate onboarding and activation of member benefits
• Manage offboarding processes

Email & Diary Management

Manage shared inbox and ensure timely responses

Coordinate scheduling and appointments

Prepare weekly meeting agendas and summaries

Lead Generation & Social Media

• Conduct LinkedIn outreach and engagement
• Schedule and manage social media content
• Follow up on enquiries and potential leads

Website Support

• Update website content as required
• Assist with SEO improvements

Member Communication

• Prepare monthly updates and newsletters
• Manage communication channels and member engagement
• Coordinate onboarding sessions and track attendance

Systems & Tools

• Microsoft 365 (SharePoint, Forms, OneNote, Planner, Outlook)
• Mailchimp
• LinkedIn
• Survey tools (e.g., SurveyMonkey)
• Website platforms (e.g., GoDaddy)

Qualifications:

• Proactive and highly organised
• Strong experience as a Virtual Assistant (preferably supporting an Australian business)
• Detail-oriented with strong communication skills
• Comfortable working with systems and improving processes
• Takes ownership and follows through on tasks