Remote Client Operations Lead - Scheduling & Coordination

Chandler Holdings; Australia; Remote; AUD 70,000 - 90,000; Full time

Job summary

Chandler Holdings seeks a proactive Client Operations Coordinator in Australia to manage weekly client rosters, liaise with clients and internal teams, and ensure smooth scheduling workflows. The role emphasizes problem-solving, leadership of an after-hours operations team, and a hands-on approach to roster updates, documentation, and process improvements.

Remote with standard hours, occasional Saturday flexibility.

Qualifications

• Experience in operations coordination, client support, or scheduling.
• Excellent communication in professional English.
• High attention to detail with strong organizational skills.
• Self-motivated and able to own outcomes.

Responsibilities

• Roster Management: Prepare, review, and finalise weekly client rosters.
• Roster Updates: Handle last-minute changes and staffing adjustments.
• Client Communication: Be the main contact for roster matters and updates.
• Internal Coordination: Work with recruitment, payroll, and operations teams.
• Follow-up & Accountability: Track progress and confirm updates.
• Documentation: Maintain records of communications and resolutions.
• Issue Resolution: Address concerns quickly and escalate when needed.
• Process Improvement: Suggest ways to streamline rostering workflows.

Skills

Leadership

Communication

Attention to detail

Organization

Self-motivation

Time management

Problem-solving

Tools

Excel/Google Sheets

Job description

Chandler Holdings seeks a proactive Client Operations Coordinator in Australia to manage weekly client rosters, liaise with clients and internal teams, and ensure smooth scheduling workflows. The role emphasizes problem-solving, leadership of an after-hours operations team, and a hands-on approach to roster updates, documentation, and process improvements.

Remote with standard hours, occasional Saturday flexibility.