Remote Multichannel Contact Centre Specialist

the original; Dubbo; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Work-from-home options

Diversity & inclusion focus

Job summary

Transport for NSW is seeking a customer service professional to join a busy contact centre, supporting internal and external customers via phone, live chat, and administrative channels. The role emphasizes accurate problem solving, friendly communication and timely outcomes.

You will work across rotating shifts with some afternoon/evening options available for remote work, while on-site roles are in Dubbo or Parkes.

Qualifications

• Strong communication skills and a customer-centric mindset.
• Ability to multitask across multiple channels in a fast-paced environment.
• Experience in resolving enquiries and building positive relationships.

Responsibilities

• Deliver customer support across phone, live chat and administrative channels.
• Resolve enquiries, process transactions and use multiple systems to ensure accurate outcomes.
• Maintain high levels of service while contributing to continuous improvement.
• Build positive relationships with customers and colleagues to foster satisfaction.

Skills

Communication skills

Customer focus

Multitasking

Tools

CRM systems

Job description

Transport for NSW is seeking a customer service professional to join a busy contact centre, supporting internal and external customers via phone, live chat, and administrative channels. The role emphasizes accurate problem solving, friendly communication and timely outcomes.

You will work across rotating shifts with some afternoon/evening options available for remote work, while on-site roles are in Dubbo or Parkes.