Contact Centre Officer - P2P (Shift Work) Dubbo / Parkes

Transport for NSW; Dubbo; On-site; AUD 50,000 - 70,000; Full time

Job summary

Transport for NSW is seeking a motivated customer service professional to resolve enquiries, process transactions and use multiple systems to deliver accurate, timely outcomes.

As part of a busy multi-channel contact centre, you will deliver excellent service across phone, live chat and administrative channels, building positive relationships and supporting continuous improvement. Positions can be located in Dubbo or Parkes.

Qualifications

• Your communication skills, customer focus and ability to multitask, gained in customer service, administration, shared services or contact centre environments, will see you thrive in this role.
• You're recognised for providing great customer experiences, working collaboratively and adapting quickly to new systems and processes.
• Positions can be located in either Dubbo or Parkes.

Responsibilities

• You will deliver excellent customer service in a fast-paced environment while building positive relationships, solving problems and contributing to continuous improvement.
• Working as part of a team delivering customer support through a busy multi-channel contact centre, you'll assist internal and external customers across phone, live chat and administrative channels.

Skills

Customer service

Communication

Multitasking

Job description

This role will see you resolving enquiries, processing transactions, and using multiple systems to deliver accurate, timely and customer-focused outcomes.

Key responsibilities

• You will deliver excellent customer service in a fast-paced environment while building positive relationships, solving problems and contributing to continuous improvement.
• Working as part of a team delivering customer support through a busy multi-channel contact centre, you'll assist internal and external customers across phone, live chat and administrative channels.

What you need

• Your communication skills, customer focus and ability to multitask, gained in customer service, administration, shared services or contact centre environments, will see you thrive in this role.
• You're recognised for providing great customer experiences, working collaboratively and adapting quickly to new systems and processes.
• Positions can be located in either Dubbo or Parkes.