Multichannel Contact Centre Specialist (Flexible, Remote)

Transport for NSW; Dubbo; On-site; AUD 80,000 - 88,000; Full time

Benefits offered by this job

Flexible work options

Work from home

Job summary

Transport for NSW in Dubbo, NSW, is hiring for a permanent full-time Call Centre & Customer Service role. You will handle multi-channel customer support across phone, live chat, and admin channels, resolving enquiries and processing transactions with accuracy and empathy.

Situated in Dubbo or Parkes, the role offers flexible shifts and work-from-home options for afternoon/evening periods. Applications close 30 September 2026, contact [e-mail] for details.

Qualifications

• Your communication skills, customer focus and ability to multitask, gained in customer service, administration, shared services or contact centre environments, will see you thrive in this role.
• You're recognised for providing great customer experiences, working collaboratively and adapting quickly to new systems and processes.

Responsibilities

• Working as part of a team delivering customer support through a busy multi-channel contact centre, you'll assist internal and external customers across phone, live chat and administrative channels.
• This role will see you resolving enquiries, processing transactions, and using multiple systems to deliver accurate, timely and customer-focused outcomes.
• You will deliver excellent customer service in a fast-paced environment while building positive relationships, solving problems and contributing to continuous improvement.

Skills

Communication

Problem-solving

Empathy

Conflict resolution

Job description

Transport for NSW in Dubbo, NSW, is hiring for a permanent full-time Call Centre & Customer Service role. You will handle multi-channel customer support across phone, live chat, and admin channels, resolving enquiries and processing transactions with accuracy and empathy.

Situated in Dubbo or Parkes, the role offers flexible shifts and work-from-home options for afternoon/evening periods. Applications close 30 September 2026, contact [e-mail] for details.