Dynamic Customer Support & Enquiry Specialist

Transport for NSW; South Grafton; On-site; AUD 55,000 - 75,000; Full time

Job summary

Transport For NSW is seeking a Shared Services Support Officer based in Grafton, NSW. You will join a team delivering people support services, handling high-volume customer interactions across phone, live chat and administrative channels to ensure quality service.

In this permanent full-time role you will resolve complex enquiries, process transactions, and contribute to continuous improvements that enhance the customer experience and service delivery in a fast-paced environment.

Qualifications

• Experience in handling high-volume customer interactions across phone, live chat and email.
• Ability to resolve complex enquiries and process transactions accurately.
• Comfort with contributing to process improvements and service delivery.

Responsibilities

• Handle high-volume customer interactions across multiple channels.
• Resolve complex enquiries and process transactions.
• Identify improvement opportunities to enhance customer experience.

Skills

Customer service

Multichannel support

CRM software

Tools

CRM software

Ticketing systems

Job description

Transport For NSW is seeking a Shared Services Support Officer based in Grafton, NSW. You will join a team delivering people support services, handling high-volume customer interactions across phone, live chat and administrative channels to ensure quality service.

In this permanent full-time role you will resolve complex enquiries, process transactions, and contribute to continuous improvements that enhance the customer experience and service delivery in a fast-paced environment.