Multi-Channel Customer Service Specialist

Transport for NSW; Dubbo; On-site; AUD 60,000 - 70,000; Full time

Job summary

Transport for NSW is seeking a motivated customer service professional to resolve enquiries, process transactions and use multiple systems to deliver accurate, timely outcomes.

As part of a busy multi-channel contact centre, you will deliver excellent service across phone, live chat and administrative channels, building positive relationships and supporting continuous improvement. Positions can be located in Dubbo or Parkes.

Responsibilities

• Resolve enquiries and process transactions accurately and timely using multiple systems.
• Deliver excellent service across phone, live chat and administrative channels.
• Build positive relationships with customers and support continuous improvement.

Job description

Transport for NSW is seeking a motivated customer service professional to resolve enquiries, process transactions and use multiple systems to deliver accurate, timely outcomes.

As part of a busy multi-channel contact centre, you will deliver excellent service across phone, live chat and administrative channels, building positive relationships and supporting continuous improvement. Positions can be located in Dubbo or Parkes.