Remote Contact Centre Officer

NSW Public Service Commission; Dubbo; Hybrid; AUD 80,000 - 88,000; Full time

Job summary

Transport for NSW is seeking a Customer Support Adviser in Dubbo or Parkes to join a busy multi-channel contact centre. You will assist internal and external customers across phone, live chat and administration channels.

You will handle enquiries, process transactions, and use multiple systems to deliver accurate, timely and customer-focused outcomes, delivering excellent service in a fast-paced environment and building positive relationships.

Qualifications

• Clear communication skills and ability to handle inquiries across multiple channels.
• Strong problem-solving and empathy to resolve customer issues.
• Ability to de-escalate conflicts and maintain customer focus.
• Experience in call centre, administration, or shared services is beneficial.

Responsibilities

• Provide customer support across phone, live chat and administration channels.
• Resolve enquiries, process transactions and use multiple systems to deliver accurate outcomes.
• Deliver excellent service in a fast-paced environment and build positive relationships.

Skills

Communication

Problem solving

Empathy

Conflict resolution

Job description

Transport for NSW is seeking a Customer Support Adviser in Dubbo or Parkes to join a busy multi-channel contact centre. You will assist internal and external customers across phone, live chat and administration channels.

You will handle enquiries, process transactions, and use multiple systems to deliver accurate, timely and customer-focused outcomes, delivering excellent service in a fast-paced environment and building positive relationships.