Contact Centre Officer - P2P (Shift Work) Dubbo / Parkes

the original; Dubbo; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Work-from-home options

Diversity & inclusion focus

Job summary

Transport for NSW is seeking a customer service professional to join a busy contact centre, supporting internal and external customers via phone, live chat, and administrative channels. The role emphasizes accurate problem solving, friendly communication and timely outcomes.

You will work across rotating shifts with some afternoon/evening options available for remote work, while on-site roles are in Dubbo or Parkes.

Qualifications

• Strong communication skills and a customer-centric mindset.
• Ability to multitask across multiple channels in a fast-paced environment.
• Experience in resolving enquiries and building positive relationships.

Responsibilities

• Deliver customer support across phone, live chat and administrative channels.
• Resolve enquiries, process transactions and use multiple systems to ensure accurate outcomes.
• Maintain high levels of service while contributing to continuous improvement.
• Build positive relationships with customers and colleagues to foster satisfaction.

Skills

Communication skills

Customer focus

Multitasking

Tools

CRM systems

Job description

You’re agile, keen and open to meaningful work and opportunities that come your way.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:

Working as part of a team delivering customer support through a busy multi-channel contact centre, you'll assist internal and external customers across phone, live chat and administrative channels.

This role will see you resolving enquiries, processing transactions, and using multiple systems to deliver accurate, timely and customer-focused outcomes.

You will deliver excellent customer service in a fast-paced environment while building positive relationships, solving problems and contributing to continuous improvement.

For more information on this position and business unit, view the role description and information pack.

About you

Your communication skills, customer focus and ability to multitask, gained in customer service, administration, shared services or contact centre environments, will see you thrive in this role.

You're recognised for providing great customer experiences, working collaboratively and adapting quickly to new systems and processes.

Work Location

Positions can be located in either Dubbo or Parkes.

Rostered Shifts

This role requires availability to work across rotating shifts (Monday to Sunday), as per below:

• 8:00am to 5:15pm (office-based)
• 10:30am to 7:45pm
• 12:30pm to 8:45pm
• 2:45pm to 12:00am

All afternoon and evening shifts can be worked from home.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work options may be available. Learn more via Flexible work options and policy

Applications close 11:59 PM Wednesday 30th September 2026.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.