Contact Centre Officer - P2P (Shift Work) Dubbo / Parkes

NSW Public Service Commission; Dubbo; Hybrid; AUD 80,000 - 88,000; Full time

Job summary

Transport for NSW is seeking a Customer Support Adviser in Dubbo or Parkes to join a busy multi-channel contact centre. You will assist internal and external customers across phone, live chat and administration channels.

You will handle enquiries, process transactions, and use multiple systems to deliver accurate, timely and customer-focused outcomes, delivering excellent service in a fast-paced environment and building positive relationships.

Qualifications

• Clear communication skills and ability to handle inquiries across multiple channels.
• Strong problem-solving and empathy to resolve customer issues.
• Ability to de-escalate conflicts and maintain customer focus.
• Experience in call centre, administration, or shared services is beneficial.

Responsibilities

• Provide customer support across phone, live chat and administration channels.
• Resolve enquiries, process transactions and use multiple systems to deliver accurate outcomes.
• Deliver excellent service in a fast-paced environment and build positive relationships.

Skills

Communication

Problem solving

Empathy

Conflict resolution

Job description

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Organisation/Entity: Transport For NSW

Job category: Call Centre & Customer Service

Job location: Dubbo, NSW, AU, 2830

Job reference number: 110304

Employment type: Permanent Full-Time

Salary range: $79733.0-$87703.0

You’re agile, keen and open to meaningful work and opportunities that come your way.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:

Working as part of a team delivering customer support through a busy multi-channel contact centre, you'll assist internal and external customers across phone, live chat and administrative channels.

This role will see you resolving enquiries, processing transactions, and using multiple systems to deliver accurate, timely and customer-focused outcomes.

You will deliver excellent customer service in a fast-paced environment while building positive relationships, solving problems and contributing to continuous improvement.

Your communication skills, customer focus and ability to multitask, gained in customer service, administration, shared services or contact centre environments, will see you thrive in this role.

You're recognised for providing great customer experiences, working collaboratively and adapting quickly to new systems and processes.

Work Location

Positions can be located in either Dubbo or Parkes.

Rostered Shifts

This role requires availability to work across rotating shifts (Monday to Sunday), as per below:

• 8:00am to 5:15pm (office-based)
• 10:30am to 7:45pm
• 12:30pm to 8:45pm
• 2:45pm to 12:00am

All afternoon and evening shifts can be worked from home.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers .

Applications close 11:59 PM Wednesday 30th September 2026.

For more information about this role, please contact [e-mail].

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

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Transport acknowledges the Aboriginal people of the country on which we work, their traditions, culture and a shared history and identity. We also pay our respects to Elders past and present and recognise the continued connection to country.