Contact Centre Officer/Agent - P2P (Shift Work) Dubbo

Transport for NSW; Dubbo; Hybrid; AUD 80,000 - 88,000; Full time

Benefits offered by this job

Flexible work options

Work from home

Job summary

Transport for NSW in Dubbo, NSW, is hiring for a permanent full-time Call Centre & Customer Service role. You will handle multi-channel customer support across phone, live chat, and admin channels, resolving enquiries and processing transactions with accuracy and empathy.

Situated in Dubbo or Parkes, the role offers flexible shifts and work-from-home options for afternoon/evening periods. Applications close 30 September 2026, contact [e-mail] for details.

Qualifications

• Your communication skills, customer focus and ability to multitask, gained in customer service, administration, shared services or contact centre environments, will see you thrive in this role.
• You're recognised for providing great customer experiences, working collaboratively and adapting quickly to new systems and processes.

Responsibilities

• Working as part of a team delivering customer support through a busy multi-channel contact centre, you'll assist internal and external customers across phone, live chat and administrative channels.
• This role will see you resolving enquiries, processing transactions, and using multiple systems to deliver accurate, timely and customer-focused outcomes.
• You will deliver excellent customer service in a fast-paced environment while building positive relationships, solving problems and contributing to continuous improvement.

Skills

Communication

Problem-solving

Empathy

Conflict resolution

Job description

Organisation/Entity: Transport For NSW

Job category: Call Centre & Customer Service

Job location: Dubbo, NSW, AU, 2830

Job reference number: 110304

Employment type: Permanent Full-Time

Salary range: $79733.0-$87703.0

You’re agile, keen and open to meaningful work and opportunities that come your way.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:

Working as part of a team delivering customer support through a busy multi-channel contact centre, you'll assist internal and external customers across phone, live chat and administrative channels.

This role will see you resolving enquiries, processing transactions, and using multiple systems to deliver accurate, timely and customer-focused outcomes.

You will deliver excellent customer service in a fast-paced environment while building positive relationships, solving problems and contributing to continuous improvement.

For more information on this position and business unit, view the role description and information pack.

About You

Your communication skills, customer focus and ability to multitask, gained in customer service, administration, shared services or contact centre environments, will see you thrive in this role.

You're recognised for providing great customer experiences, working collaboratively and adapting quickly to new systems and processes.

Work Location

Positions can be located in either Dubbo or Parkes.

Rostered Shifts

• 8:00am to 5:15pm (office-based)
• 10:30am to 7:45pm
• 12:30pm to 8:45pm
• 2:45pm to 12:00am

All afternoon and evening shifts can be worked from home.

Who We Are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work options may be available. Learn more via Flexible work options and policy

Apply today

Applications close 11:59 PM Wednesday 30th September 2026.

For more information about this role, please contact [e-mail].

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW

Job Segment:

Call Center, Developer, Web Design, Customer Service, Technology, Creative