Remote Member Growth & Retention Lead

She Sells With Brooke Pty Ltd; Sydney; Remoto; AUD 59.000 - 72.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote & Flexible

Performance-Based Rewards

High-Impact Work

Fast-Paced Growth Environment

Descrizione del lavoro

She Sells With Brooke Pty Ltd is seeking a high‑performing Member Success Specialist to maximise member engagement, drive upgrades and referrals, and own the full success journey within a remote, results‑driven environment. This full‑time role, based on Australian time, offers KPI‑driven bonuses, a base salary of $65,000 AUD plus superannuation, and flexible remote work.

You’ll proactively manage relationships, address challenges, and collaborate with leadership to exceed retention KPIs.

Competenze

• Proven success in customer success, retention, or inside sales.
• Strong ability to have difficult conversations to re-engage members.
• Skilled at building trust and influence quickly.

Mansioni

• Retention First: proactively manage member relationships to ensure engagement throughout the program.
• Have the Hard Conversations: spot red flags and re-engage members before churn.
• Drive Upgrades & Referrals: lead conversations around program upgrades, add-ons and referrals in a sales-driven way.
• Keep Members Accountable: challenge members to push past obstacles and celebrate wins.
• Analyse & Act: track engagement data and implement retention strategies.
• Collaborate on Growth: work with leadership to exceed retention KPIs.

Conoscenze

Retention management

Upgrades & referrals

Difficult conversations

Data-driven

Account management

Communication

Descrizione del lavoro

She Sells With Brooke Pty Ltd is seeking a high‑performing Member Success Specialist to maximise member engagement, drive upgrades and referrals, and own the full success journey within a remote, results‑driven environment. This full‑time role, based on Australian time, offers KPI‑driven bonuses, a base salary of $65,000 AUD plus superannuation, and flexible remote work.

You’ll proactively manage relationships, address challenges, and collaborate with leadership to exceed retention KPIs.