Remote LMS Client Success Manager - 12-Month Temp

Absorb Software; Australia; Remote; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible work arrangements

Health and Wellness Benefits

New Hire Equipment Allowance

Endless career growth opportunities

Job summary

A leading online training solutions provider is seeking a Client Success Manager in Australia to enhance client relationships and optimize the use of their Learning Management System. This role involves managing client journeys, providing product training, and identifying upsell opportunities. Candidates should have 3+ years in customer success and possess excellent communication skills. This opportunity offers fully remote work with flexible arrangements and comprehensive health benefits, supporting your success and growth.

Qualifications

• 3+ years experience in customer success/account management or similar role.
• Experience in a technology-related industry preferred.
• Capability to establish relationships and explain complex concepts.

Responsibilities

• Develop relationships with clients for retention and loyalty.
• Manage client journey from onboarding to renewal.
• Provide training on Absorb LMS for effective usage.

Skills

LMS/E-Learning experience

Excellent communication skills

Customer success/account management experience

Time-management capabilities

Basic understanding of core web components and SaaS

Bilingual proficiency in Japanese and English

Tools

Churn Zero

JIRA

Salesforce

Zendesk

Job description

A leading online training solutions provider is seeking a Client Success Manager in Australia to enhance client relationships and optimize the use of their Learning Management System. This role involves managing client journeys, providing product training, and identifying upsell opportunities. Candidates should have 3+ years in customer success and possess excellent communication skills. This opportunity offers fully remote work with flexible arrangements and comprehensive health benefits, supporting your success and growth.