Education SaaS Customer Success Leader

Atomi; Sydney; On-site; AUD 100,000 - 135,000; Full time

Benefits offered by this job

Unlimited paid leave options

Flexible work hours

Employee assistance program

Parental leave

Job summary

An innovative e-learning company is seeking a Customer Success Manager based in Sydney, NSW, to improve education through strong relationships with schools. You will onboard schools, deliver training, and analyze data to ensure success. Ideal candidates have customer success experience, particularly in education or SaaS, and possess strong presentation skills. The position allows for tailored flexibility, generous leave, and personal growth opportunities.

Qualifications

• Experience in customer success, expansion or account executive roles.
• Previous working experience in education and/or SaaS highly desired.
• Confidence presenting and running training sessions with a wide range of audience.

Responsibilities

• Lead school-wide onboarding and change management.
• Deliver engaging training and support tailored to school needs.
• Build trusted relationships with school leaders.

Skills

Customer success experience

Strong relationship-building skills

Ability to present and run training sessions

Comfortable with data and CRM tools

Tools

HubSpot

Job description

An innovative e-learning company is seeking a Customer Success Manager based in Sydney, NSW, to improve education through strong relationships with schools. You will onboard schools, deliver training, and analyze data to ensure success. Ideal candidates have customer success experience, particularly in education or SaaS, and possess strong presentation skills. The position allows for tailored flexibility, generous leave, and personal growth opportunities.