Client Success Manager (Australia)

Absorb Software; Australia; Remote; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible work arrangements

Health and Wellness Benefits

New Hire Equipment Allowance

Endless career growth opportunities

Career growth

DEI programs

Job summary

A leading online training solutions provider is seeking a Client Success Manager in Australia to enhance client relationships and optimize the use of their Learning Management System. This role involves managing client journeys, providing product training, and identifying upsell opportunities. Candidates should have 3+ years in customer success and possess excellent communication skills. This opportunity offers fully remote work with flexible arrangements and comprehensive health benefits, supporting your success and growth.

Qualifications

• 3+ years experience in customer success/account management or similar role.
• Experience in a technology-related industry preferred.
• Capability to establish relationships and explain complex concepts.
• Strong time-management skills; ability to handle multiple clients.
• Basic understanding of core web components and SaaS.
• Bilingual Japanese and English is highly regarded.

Responsibilities

• Develop relationships with clients for retention and loyalty.
• Manage client journey from onboarding to renewal.
• Provide training on Absorb LMS for effective usage.
• Develop deep understanding of Absorb LMS and translate client needs into successful use cases.
• Provide product training to ensure clients get the most out of Absorb LMS.
• Monitor client portfolio health and manage escalations and churn risks.
• Identify upsell and expansion opportunities for the Account Management team.
• Project manage and liaise between the client and internal teams as required.
• Update and maintain client information in our systems/tools.

Skills

LMS/E-Learning experience

Excellent communication skills

Customer success/account management experience

Time-management capabilities

Basic understanding of core web components and SaaS

Bilingual proficiency in Japanese and English

SaaS basics

Tools

Churn Zero

JIRA

Salesforce

Zendesk

Job description

Client Success Manager (Temporary - Australia)

NOTE: Candidates must reside and be eligible to work in New South Wales, Victoria, Western Australia or Queensland in order to be considered for this opportunity.

This is a temporary fixed-term employment for up to 12 months.

As a Client Success Manager (CSM) at Absorb, you will contribute to the team by using your aptitude for technical knowledge, curiosity for the LMS ecosystem, exceptional communication skills, and ability to strategically engage and build relationships with clients through a high touch agile approach. You will also ensure our clients utilize the LMS to its fullest potential! Lastly, you will use your exceptional relationship skills to engage and retain our customers by helping them utilize our Learning Management System (LMS) in the best way possible.

What you’ll do:

• Develop trusted relationships with a portfolio of clients that promote retention and loyalty.
• Manage the client journey from post‑onboarding to product adoption, expansion, advocacy, and renewal.
• Drive outcomes and demonstrate ROI to key stakeholders throughout the client life‑cycle.
• Develop a deep understanding of Absorb LMS and translate client needs into successful use cases.
• Provide product training to ensure clients get the most out of Absorb LMS.
• Proactively monitor the health of your client portfolio and identify/manage escalations and churn risks.
• Identify upsell and expansion opportunities for the Account Management team.
• Project manage and act as a liaison between the client and internal teams as required.
• Update and maintain client information in our systems/tools.

What you’ll bring:

• Previous LMS/E‑Learning experience, ideally with a blend of both technology and practitioner knowledge in your previous roles.
• Excellent written and verbal communication skills; establishing relationships, explaining complex concepts.
• 3+ years previous experience in a customer success / account management, Learning and Development or similar role, preferably in a technology‑related industry.
• Proven time‑management capabilities.
• Basic understanding of core web components and SaaS.
• Bilingual proficiency in Japanese and English is highly regarded.

Additional preferred qualifications:

• Experience with industry‑standard software tools such as Churn Zero, JIRA, Salesforce and Zendesk.

What we offer:

• Fully remote‑first work with flexible work arrangements.
• Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location.
• New Hire Equipment Allowance and monthly Flex Allowance to support your success.
• Endless opportunity for career growth and internal mobility.
• Employee driven DE&I programs.

Who are we?

Absorb Software is a remote‑first company that provides online training solutions to leading organizations around the world. Absorb is a cloud‑based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward‑thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities.

Our values are simple:

• We achieve exceptional results by genuinely caring about each other and the work we do.
• We’re united, and we grow through our commitment to elevating continual learning!

Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications.

In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre‑employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.

Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at [e-mail].