Remote Customer Success Manager Part Time 9-Month Contract

News Corp; Sydney; Hybrid; AUD 60,000 - 90,000; Part time

Benefits offered by this job

Hybrid work model

Flexible leave options

Parental leave

Volunteer leave program

Hackdays

Job summary

REA Group is seeking a part-time CampaignAgent Customer Success specialist to manage a portfolio of real estate agencies. You will train, support and promote CampaignAgent’s product suite, ensuring adoption and retention.

This hybrid role offers flexibility to work from home with in-office days in Sydney or Melbourne as required. You will collaborate with Sales, Technology, Marketing and Support to deliver proactive account management, with occasional interstate travel to support clients and

Qualifications

• Take ownership of agency accounts within your portfolio.
• Onboard new agencies via the digital onboarding program.
• Build strong relationships with Principals, Sales Agents and office staff.

Responsibilities

• Manage a diverse portfolio of agencies, driving engagement and retention.
• Lead onboarding of new agencies across territories to ensure platform adoption.
• Collaborate with Sales/Success, technology, marketing and support teams to meet goals.
• Use data to identify utilisation trends and drive product adoption.
• Proactively address customer issues with effective solutions.
• Communicate product changes and upgrades to agencies.
• Support travel to client sites as needed and maintain regular contact with agencies.

Skills

Relationship management

Client onboarding

Cross-functional teamwork

Account management

Tools

CRM

Job description

REA Group is seeking a part-time CampaignAgent Customer Success specialist to manage a portfolio of real estate agencies. You will train, support and promote CampaignAgent’s product suite, ensuring adoption and retention.

This hybrid role offers flexibility to work from home with in-office days in Sydney or Melbourne as required. You will collaborate with Sales, Technology, Marketing and Support to deliver proactive account management, with occasional interstate travel to support clients and