Remote Student Success Manager: Learner Growth & Engagement

peopleworth; Newcastle City Council; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible working environment

Collaborative culture

Professional growth opportunities

Job summary

peopleworth is seeking a Student Success Manager to guide learners in their professional learning journey within a digital education environment. The role entails supporting students from onboarding to completion, ensuring high engagement and satisfaction through proactive communication and collaboration.

Ideal candidates will have a relevant Bachelor's degree and a minimum of 3 years' experience in student support or customer success, along with strong organisational skills. This fully remote opportunity promotes a collaborative and people-centred culture.

Qualifications

• Minimum of 3 years' experience in student support, customer success, or learner engagement within education or training environments.
• Demonstrated ability to build rapport and communicate effectively with diverse learner groups.
• Empathetic, proactive, and able to handle sensitive information with professionalism.

Responsibilities

• Act as the primary point of contact for learners from onboarding through course completion.
• Conduct 1:1 and group learner support sessions across multiple time zones.
• Collect and analyse learner feedback to recommend process improvements.

Skills

Student support

Customer success

Learner engagement

Communication

Organisational skills

Education

Relevant Bachelor's degree or equivalent experience

Tools

Digital education platforms

Job description

peopleworth is seeking a Student Success Manager to guide learners in their professional learning journey within a digital education environment. The role entails supporting students from onboarding to completion, ensuring high engagement and satisfaction through proactive communication and collaboration.

Ideal candidates will have a relevant Bachelor's degree and a minimum of 3 years' experience in student support or customer success, along with strong organisational skills. This fully remote opportunity promotes a collaborative and people-centred culture.