Remote Entry-Level Customer Success Manager – SaaS

MapTrack; Melbourne; Remote; AUD 70,000 - 90,000; Full time

Job summary

A leading technology firm is seeking a Customer Success Manager to ensure customer satisfaction and retention. The role involves addressing inquiries, conducting training, and analyzing data to enhance client experiences. Candidates should have 2+ years in relevant industries or B2B SaaS, excellent communication skills, and a strong focus on customer outcomes. This is a full-time remote position with required travel for client visits.

Qualifications

• 2+ years in the mining, construction, subcontractor, infrastructure maintenance or facility services industry or 2+ years in B2B SaaS.
• Experience in using video calls.

Responsibilities

• Ensure customer satisfaction and retention.
• Address customer inquiries and provide product training.
• Analyze customer data to improve experiences.
• Collaborate with internal teams to resolve issues.
• Proactively communicate with clients to understand their needs.

Skills

Customer outcome focused

Excellent written and verbal communication skills

Problem-solving skills

Ability to build long-term successful partnerships

Ability to work independently and as part of a team

Tools

Customer Relationship Management (CRM) software

Job description

A leading technology firm is seeking a Customer Success Manager to ensure customer satisfaction and retention. The role involves addressing inquiries, conducting training, and analyzing data to enhance client experiences. Candidates should have 2+ years in relevant industries or B2B SaaS, excellent communication skills, and a strong focus on customer outcomes. This is a full-time remote position with required travel for client visits.