Remote & Onsite IT Support Specialist

Wet Willie's; Willow Grove; On-site; AUD 59,000 - 91,000; Full time

Job summary

IT Support Specialist role is in Willow Grove and involves remote and onsite management of client networks, from WAN/LAN to desktop issues. The candidate will diagnose problems and provide superior service to users.

The position requires 3+ years in IT services, strong Microsoft product knowledge, and certifications. Excellent communication, organization, and problem-solving skills are essential for success in a fast-paced environment.

Qualifications

• High School diploma or GED or equivalent; some college preferred.
• 3+ years in the IT services field with small business focus.
• Strong knowledge of Microsoft products and common business tech.
• Microsoft Certified Professional preferred; CCNA a plus.
• Teamwork, problem solving and exceptional customer service.
• Excellent communication, organization and reliability.
• Experience with Windows XP is a plus.

Responsibilities

• Provide remote and onsite support for client networks of varying sizes.
• Troubleshoot WAN/LAN, servers, and desktop issues with speed and accuracy.
• Deliver excellent customer service and document activities in internal systems.
• Build rapport with clients and manage time/resources to maximize value.

Skills

Microsoft products

Networking fundamentals

Customer service

Time management

Education

High School diploma or GED

Some college

Microsoft Certified Professional certification

Cisco Certified Network Associate

Job description

IT Support Specialist role is in Willow Grove and involves remote and onsite management of client networks, from WAN/LAN to desktop issues. The candidate will diagnose problems and provide superior service to users.

The position requires 3+ years in IT services, strong Microsoft product knowledge, and certifications. Excellent communication, organization, and problem-solving skills are essential for success in a fast-paced environment.